At Caramour Automotive (“we”, “us”, or “our”), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or interact with us in other ways.

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.

1. Information We Collect

We may collect and process the following types of personal data about you:

1.1 Personal Identification Information

• Name
• Email address
• Phone number
• Address

1.2 Vehicle Information

• Vehicle make, model, year, and VIN (Vehicle Identification Number)
• Service history and maintenance records
• Vehicle registration information

1.3 Payment Information

• Credit/debit card details (processed through secure third-party payment processors)
• Billing address

1.4 Usage Data

• IP address
• Browser type and version
• Pages visited on our website
• Time and date of visit
• Referral URL

1.5 Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website and collect analytical data about your usage. You can control cookies through your browser settings.

2. How We Use Your Information

We use the information we collect in the following ways:

• To provide you with car service bookings and related services.
• To process payments and manage billing.
• To communicate with you about your appointments, services, and promotions.
• To personalize your experience and improve our website and services.
• To send marketing communications (if you have opted in).
• To comply with legal obligations and resolve disputes.

3. Data Security

We take reasonable precautions to protect your personal information. Our security measures include encryption, firewalls, and secure payment gateways. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third-party service providers who assist in delivering our services, such as payment processors, vehicle part suppliers, and marketing partners. We will only share information that is necessary to complete these services.

We may also disclose your information if required by law or in response to legal requests from governmental authorities.

5. Your Data Rights

You have the right to:

• Access, update, or delete your personal information.
• Object to the processing of your data or request data portability.
• Withdraw consent at any time where we rely on consent for processing.

To exercise these rights, please contact us at [email address].

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for the purpose of complying with legal obligations, resolving disputes, and enforcing agreements.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on our website and update the “Effective Date” at the top of the page. Please check this page periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us .